Frequently Asked Questions
Common questions about Unexpose and content protection.
Getting Started
Who is Unexpose for?
Unexpose is designed specifically for adult content creators who need to manage their digital footprint and remove unauthorized or leaked content.
Is there a free plan?
Yes. The free plan includes:
- 1 username
- Weekly automated scans
- Access to our leak database
- DIY removal guides
For automated takedowns and daily scanning, see our paid plans.
Is there a free trial?
Yes, on Starter and Professional with monthly billing. Those plans start with 3 days free. Your card is taken at checkout but not charged until the trial ends, and we email you 24 hours before that first payment, so cancelling before day 3 costs you nothing.
Scanning, monitoring and match review all run as normal during the trial. Removal requests are the one thing capped: you can file 3 while the trial is running, and your plan's normal allowance applies from the first payment onwards.
Fully Managed and the annual plans have no trial. They are billed at checkout.
Is there a money-back guarantee?
Yes, on monthly plans. You have 7 days from your first monthly payment to contact us for a full refund, no questions asked. If you started on a trial, the 7 days run from the payment at the end of it, not from signup.
Annual plans are not covered by the guarantee. If you cancel one mid-term, the unused portion becomes account credit rather than a refund. See the Refund Policy for the exact terms.
Scanning & Monitoring
How often does Unexpose scan for my content?
| Plan | Frequency |
|---|---|
| Free | Manual (once per week) |
| Starter | Every 24 hours |
| Professional | Every 12 hours |
| Fully Managed | Every 6 hours |
What does Unexpose search for?
We use multiple methods to find your content:
- Image similarity: AI-powered matching against our indexed database
- Text search: Your usernames across Google, Bing, and our database
- Face recognition: (Fully Managed package) Matches faces in images
Can Unexpose find content on any website?
We cover a broad range of websites, but some limitations exist:
- Paywalled content
- Private/invite-only sites
- Some international sites
We continuously expand our index, and on Professional and Fully Managed you can submit a specific page yourself for us to take down.
Removal Requests
How do DMCA removals work?
- You identify a match and request removal
- Our team reviews and sends DMCA notices
- We contact the website, hosting provider, and search engines
- We track progress and follow up as needed
- You're notified when content is removed
How long does removal take?
Typical timelines:
- Search engines: 24-72 hours
- Responsive websites: 1-7 days
- Slow responders: 1-2 weeks
- Non-responsive: Escalated to providers
What if a site doesn't comply?
We escalate through multiple channels:
- Hosting providers
- Domain registrars
- CDN providers
- Payment processors
If all else fails, we provide documentation for legal action.
Can I file my own removal requests?
Yes. The DIY Removals section covers writing the notice, finding the right abuse contact, and what to do when a site ignores it.
Privacy & Security
Is my content stored securely?
Yes. We use:
- Encrypted storage
- Secure authentication
- No sharing with third parties
- Option to delete all data
Do you sell my data?
Never. Your data is used only for providing our service. See our Privacy Policy for details.
Can I delete my account?
Yes, you can delete your account and all associated data from Settings → Danger Zone.
Billing & Subscriptions
Can I change my plan?
Yes. You can upgrade or downgrade anytime:
- Upgrades take effect immediately
- Downgrades take effect at the end of your billing cycle
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) through Stripe, our secure payment processor.
Can I cancel anytime?
Yes, cancel anytime from your account settings. Your subscription remains active until the end of the current billing period.
Do you offer refunds?
Refunds may be available on a case-by-case basis. Contact support to discuss your situation.
Technical Questions
What file formats do you support?
Images: JPG, PNG, GIF, WebP, HEIC
Why didn't Unexpose find a match I know exists?
Possible reasons:
- The page was just published (not yet indexed)
- The page is whitelisted
Contact support and we can investigate specific cases.
How does face recognition work?
Face recognition is available on Fully Managed plans. It compares faces in the images we find against the reference photos you upload, which catches pages that show you but never type your name. It still matches when the image has been cropped, re-encoded, generated or edited.
Still Have Questions?
- Visit our Contact page to reach our support team
- Check our Glossary for term definitions